FancyFortuneCookies.com Order Information & Custom Fortune Cookie Production Time
Fortune Cookie Gifts and Gigantic Fortune Cookies ship in as little as 24 hours, Custom fortune cookies take 7 business days before they ship.

Order Information

Giant Fortune Cookies
Giant fortune cookies are not sent out on Fridays, only Monday thru Thursday. Please plan accordingly.

Your Personalized Fortune Cookies...In About A Week!

Logo printing:
Logo printing $40.00 extra.

Ordering Options
Fancy Fortune Cookies® offers 4 ordering options - Online, Phone, Fax and Mail:

Online: Simply click the "Add to Cart" button at the desired item(s), and follow the instructions. American Express, MasterCard, Visa, and Discover are accepted online via our secure server. We are also happy to take PayPal.

Fax: Fill out & fax the printer friendly order form. Be sure to include your American Express, Master Card, Visa, or Discover number. Our fax number is 317-298-3690.

Mail: Fill out and mail the printer friendly order form. Personal checks and American Express, Master Card, Visa, and Discover are accepted. Please include an e-mail address or phone number.

Phone: Questions about ordering? Call us toll free at 888-776-6611 or 317-299-8900. Our hours are Monday thru Friday, 8:30 AM - 5:30 PM EST.

IMPORTANT:

Orders are processed
Monday-Friday, 8:30 a.m. to 5:30 p.m. EST.

Orders placed on weekends or holidays will be processed the next business day. Production time is approximately 5-7 business days, plus 2-5 days for shipping.

Need Speed? We offer a flexible five-day QuickShip option to accommodate even the most time-sensitive orders. Ask us for details.

Multiple Flavors & Special Requests
While we specialize in making near miracles happen for you, there are some limitations. Orders containing multiple flavors or other special requests need to be evaluated on a case-by-case basis and approved by our Production Manager. Because of the equipment used and the variance in the number of orders in house at any one time, certain orders will require advance approval.

Customer Service
Customer Service is our specialty. We pride ourselves on our friendly even "fun" service. We don't want just a customer, we want a friend! So we'll strive to meet your needs and deadlines if it is at all possible. If we ever do make a mistake (yes, we are human), we will do whatever it takes to make it right.

Returns/Guarantee
We pride ourselves in carrying high quality items and we are confident that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized items for any reason--or no reason. We want you to be 100% happy with the gourmet flavored fortune cookies or unique favors your choose or we refuse to accept your money!

If you need to return something, please send an email to derek@fancyfortunecookies.com or call us at 1-888-776-6611 ext 106 within 7 days of receiving your order for authorization on a return. We will accept authorized returns within 7 days as long as the items are unused and in the original packaging.

Click here for more detailed information about our 100% Satisfaction Guarantee

Payment At Time Of Order
Since Fancy Fortune Cookies® are custom made all orders must be paid when the order is placed. (On orders over 50,000, though, call us and ask about our volume plan)

Fancy Fortune Cookies® accepts Visa, Mastercard, Discover and American Express. We also accept PayPal payments. Check and Purchase Order payments are accepted on a case by case basis.

If you want to pay by check you can speed up your order by using a cashier's or certified check. The fastest way to receive your cookies is to order with a company or personal credit card.

Turn Around Time
Processing of your order will take 5-7 days (excluding Saturday and Sunday) from the time we receive your order. When ordering online, you are able to approve your fortunes at the time you place your order. Add an extra 2 to 5 days for shipping time.

For example, if you:

  • Place order on Monday at 2:30 p.m.
  • 24-hour Rush order* will ship on Tuesday.
  • 48-hour Rush order* will ship on Wednesday.
  • 5-day Quick Ship order* will ship on Friday.
  • Standard order will ship on the following Tuesday.
  • Depending on selected shipping method, please add 1-5 days for receipt of shipment
    (See map below for shipping time estimates.)


* All Rush and Quick Ship orders will incur additional fees. Call for details at 888-776-6611.


Your Personalized Fortune Cookies... In only 5-7 business days plus shipping!

IMPORTANT, Please Note:
• For personalized fortune cookies allow 5-7 business days to bake and package your custom baked order.

• Giants, gift tins, and samples ship in 1 business day.

• Shipping time is in addition to production time.

We are not responsible for late delivery due to the shipping method you choose.

• We ship via FedEx and they do not require a signature for delivery.

• Please call 888-776-6611 then ext 106 if you have any questions, or need RUSH service. Thank you!

Any chocolate dipped product needs to be shipped by FedEx Priority Overnight shipping. Please select one of these two methods at checkout. If these methods are not chosen then we reserve the right to upgrade your shipping and charge you appropriately. If weather and location allow for other methods of shipping, such as ground, we will ship the best way and credit you for the difference.

Shipping
Orders are shipped FedEx unless otherwise requested. Call 888-776-6611 or 317-299-8900 for pricing on next-day, second-day, or international shipping. We are not responsible for any delays caused by FedEx or the carrier of your choice.

  • We do not ship any chocolate covered gifts or chocolate covered fortune cookies on Fridays. This way we can ensure they do not sit in a hot truck or warehouse over the weekend causing them to melt.
  • Expedited, Alaska/Hawaii, and International addresses will require additional transit time.
  • PO Boxes, APO/FPO and International addresses may take longer.
  • Excludes weather delays.
  • Delivery time cannot be guaranteed for incorrect or incomplete addresses.
  • Giant fortune cookies are not sent out on Fridays, only Monday thru Thursday. Please plan accordingly.
Shipping of Giant Fortune Cookies
Any chocolate dipped product needs to be shipped by FedEx Priority Overnight shipping during the months of April-September. Please select one of these two methods at checkout. ground shipping is fine most of the year to Indiana, Illinois, Ohio, Pittsburgh, and St Louis as these are a one-day ground transit from our fortune cookie bakery in Indianapolis. During April-September, if the appropriate express shipping methods are not chosen then we reserve the right to upgrade your shipping and charge you appropriately. If weather and location allow for other methods of shipping, such as ground, we will ship the best way and credit you for the difference.

Shipping of Chocolate Covered Fortune Cookies
don't let your chocolate melt Any chocolate dipped fortune cookies need to be shipped by FedEx Priority Overnight. Please select one of these two methods at checkout. Because we want your fortune cookies to arrive in the best condition possible, we reserve the right to upgrade your shipping & charge you appropriately. If weather and location allow for other methods of shipping, such as ground, we will be happy to ship the best way and credit you for the difference.

We highly recommend that any chocolate covered fortune cookies are shipped to an address where someone will be home and able to receive the package when it arrives. A workplace is always a great place to ship to especially in the summer months of April - September. Chocolate covered fortune cookies that are left outside all day may be damaged by weather that is too hot, rainy, or humid. If no one is available to receive the package, we are not responsible for melted chocolate or other damage to the package. Fancy Fortune Cookies® is not responsible for packages that have been delivered and left outside.

We do not ship any chocolate covered gifts or fortune cookies on Fridays. This way we can ensure they do not sit in a hot truck or warehouse over the weekend causing them to melt.

International Shipping

For international shipments we will select the best shipping method for your order. The rates calculated on our website are for FedEx only, however we reserve the right to ship via other carries and will notify you of the change. We are not responsible for customs delays, or for returned packages. Please make sure that non-perishable food items can be imported to your country before you place your order, and through which carriers.

We do not recommend shipping Giant fortune cookies or chocolate covered fortune cookies internationally unless you select express shipping options. We recommend Overnight and 2-day air and will not be responsible for the condition of products shipped ground. Canada is not included in this statement.

Return Policy/Damaged Goods
To receive a refund or credit of any type you must return the damaged goods. If you have received an item that is damaged, contact FedEx - please be sure that FedEx logs a record of your call and that the item was damaged in shipping - within 24 hours of receipt. Once you have contacted FedEx call Fancy Fortune Cookies® customer service at 888-776-6611 to notify us of the situation within 24 hours. We will work with FedEx to obtain a refund and credit. Once we receive the refund from FedEx we will credit you appropriately.

Fancy Fortune Cookies® is not responsible for packages that are delayed due to extreme weather, natural disasters, acts of God, delays caused by events out of our control, or delays caused by incorrect or incomplete addresses.

Incorrect or Incomplete Shipping Address
We are not responsible for shipments sent to an incorrect or incomplete address. If FedEx does an address correction due to your error in putting in your shipping address, we will charge you $11.00 for the address correction.

Warm Weather Shipping of Chocolate Covered Fortune Cookies
Fancy Fortune Cookies® does not guarantee the ground shipment of chocolate covered fortune cookie products or gifts between the months of April - September to all locations. While we do include complimentary cold packs in with your chocolate covered cookies, if it is over 70 degrees Fahrenheit, we highly recommend you select an appropriate shipping method (Priority Overnight) to ensure the chocolate does not arrive melted. Please Note: The states of AZ, FL, LA, MS, NM, TX, GA, UT or any other extremely hot/humid state should select Priority Overnight shipping to ensure the chocolate covered fortune cookies arrive in good condition. Fedex Priority Overnight is guaranteed deliver by 10:30 am to 93% of all zip codes in America. If you are in a rural area, far from a major airport, you may be in the 7% of zip codes that are not guaranteed a morning deliver. To check this you can call FedEx at 1800-GO-FEDEX or visit FedEx.com to check delivery times in your area. We are not responsible for melted chocolate do to the shipping method you select, this includes if you select priority overnight but are in a rural area that is not a guaranteed FedEx morning delivery. FedEx delivery times are your responsibility to check.


If no one is present to receive the package at time of delivery, we are not responsible if damage occurs due the the package being left outside in extreme weather conditions. In the spring and summer months, please have your chocolate covered cookies shipped to your place of business or where someone will be available to receive the package at the time of delivery.

We do not ship any chocolate covered gifts or fortune cookies on Fridays. This way we can ensure they do not sit in a hot truck or warehouse over the weekend causing them to melt.

Complete Fulfillment Service
Do you need your job fulfilled from start to finish? Just tell us what you need, how you want it packed, how you want it shipped, to what addresses and we will do the rest!

All Custom Orders Typed Out
In order to ensure the accuracy of your custom sayings, your messages will be placed into our template exactly the way you enter them on our website. When ordering online, you are able to approve your fortunes at the time you place your order by submitting your order. If you use a backslash to indicate a line break, the backslash will be removed and the line broken in that spot.

Security
All order and credit card information is accepted in a secure environment. Fancy Fortune Cookies® uses Secure Sockets Layer (SSL) encryption, widely accepted as the most secure technology available. We are PCI compliant. We gladly accept phone and fax orders if you are uncomfortable ordering online. We can be reached toll free at 888-776-6611 or 317-299-8900 or fax us at 317-298-3690.

Mail to:
Fancy Fortune Cookies®
5124 East 65th Street
Indianapolis, IN 46220

NOTE: We reserve the right not to do business with anyone for any reason.