Frequently Asked
Questions (FAQs)
Below, you will find answers
to the most common questions we receive
about our amazing cookies. If you don't
find the answer to your question here, send
us an email for a quick answer, or call
us at 888-776-6611.
Click
Here To Learn The Top 20 Reasons Why People
Just Like You
Buy From Fancy Fortune Cookies® Instead Of
"The Other Guy."
Q.
Do my fortune
cookies come individually
wrapped? |
A.
Yes, they do! All cookies
will arrive at your door
as fresh as fresh can
be. That's because we
bake your order fresh,
then seal in the freshness
by individually wrapping
each cookie. It also adds
extra cushioning to protect
your order during shipping
(See: Won't
my cookies break during
shipping?) [Top] |
Q.
How fast can I get my
custom fortune cookies? |
A.
On
average, the total processing
time is approximately
7 business days from the
time we receive your signed
approval form (plus shipping
time).
Orders
are processed
Monday - Friday
8:30 a.m. to 5:30 p.m.
EST.
Orders
placed on weekends or
holidays will be processed
the next business day.
Production time is approximately
7 business days, plus
2-5 days for shipping.
However, we've worked
near miracles for many
companies on a deadline.
Ask us for details about
our five-day QuickShip
option.
Shipping
Orders are shipped FedEx unless otherwise
requested. Call 888-776-6611 or 317-299-8900 for
pricing on next-day, second-day, or international
shipping. We are not responsible for any delays
caused by FedEx or the carrier of your choice. - Order by 2 pm MST for same-day shipment (Monday - Friday).
- Expedited, Alaska/Hawaii, and International addresses will require additional transit time.
- PO Boxes, APO/FPO and International addresses may take longer.
- Excludes weather delays.
- Delivery time cannot be guaranteed for incorrect or incomplete addresses.
International Shipping For
international shipments we will select the best shipping method for
your order. The rates calculated on our website are for FedEx only,
however we reserve the right to ship via other carries and will notify
you of the change. We are not responsible for customs delays, or for
returned packages. Please make sure that non-perishable food items can
be imported to your country before you place your order, and through
which carriers.
[Top] |
Q.
What different flavors
do you have? |
A.
Original flavor... plus
these ten different deliciously
fun flavors... Luscious
Lemon™, Passion
Fruit Punch™, True
Blue Blueberry™,
Very Berry Raspberry™,
Outrageous Orange™,
Toasted Coconut™,
Wild Cherry™, Minty
Mint™, Cool Cappucino™,
Double Chocolate™,
and Spam™ flavored...
just kidding.[Top] |
Q.
How many different
flavors can I get? |
A.
While
we specialize in making
near miracles happen for
you, there are some limitations.
Orders containing multiple
flavors or other special
requests need to be evaluated
on a case-by-case basis
and approved by our Production
Manager. Because of the
equipment used and the
variance in the number
of orders in house at
any one time, certain
orders will require advance
approval. Call 888.776.6611
for details.[Top] |
Q.
How long can my custom
sayings be? |
A.
Each message MUST be 22
words or less. Three lines
maximum. Double-sided
fortunes are available
for an additional $40
per order. [Top] |
Q.
How many custom messages
can I get? |
A.
Each customer gets five
custom sayings per order.
Additional sayings--up
to 10, total--can be added
for $5 each. Need a few
more? Call us and we'll
work with you. [Top] |
Q.
Can I get a custom
wrapper? |
A.
Yes. Custom wrappers are
our specialty. Call us
for details. [Top] |
Q.
How long will your
fortune cookies stay fresh? |
A.
That's an important question.
A fortune cookie, is a
fortune cookie, is a fortune
cookie. At least when
it comes to shelf life. They are considered a non-perishable food & although some fortune
cookie companies claim
their cookies will stay
fresh for 6 or 8 months,
I say you should...
Plan on using them up
in 3 months or less! I
guess I could say longer,
but I want my gourmet
special flavors to be
used and enjoyed while
still at the peak of crunchiness. To maximize their tastiness, fortune cookies should always be stored in a cool, DRY place. They should not be exposed to humidity and/or temperatures over 78 degrees.
[Top] |
Q.
What makes Fancy Fortune
Cookies different from
other fortune cookie companies? |
A.
Incredible yummy flavor.
Fancy Fortune Cookies®
are just not colored,
but deliciously flavored
through and through. Truly
developed for the gourmet
taste bud and smart shopper.
Not just a cookie, but
an "oriental experience."
Your order is shipped
the same day they are
baked. So you never have
to worry about stale or
rubbery cookies. [Top] |
Q.
Are all fortune cookies
the same and why shouldn't
I use the cheapest company? |
A.
No! All fortune cookie
companies are not the
same. Just like when you
are buying gourmet chocolates
or fine wine -- you get
what you pay for. Compare
these 17
special points
before you make up your
mind. [Top] |
Q.
What is the minimum
amount of fortune cookies
I can order with my own
custom message or image
inside? |
A. 50 fortune cookies is
the smallest amount we
make at a time. [Top] |
Q.
Can I get my logo put
on our fortunes? |
A.
Absolutely!
Logos are $50.00 extra
and you must supply us
with good black and white
camera ready art or a
disk. [Top] |
Q. Are your fortune cookies and facility nut free? Are there any other allergies that I should be concerned about?A. While our fortune cookies are nut free, as of December 1, 2009 our facility is not. We have added new products like the Gigantic M&M's Fortune Cookie and a Gourmet Hazelnut Giant Fortune Cookie. While these are contained to our chocolate dipping room, we cannot guarantee there is no cross contamination. We use an old-fashioned recipe for all our gourmet fortune cookies that includes real wheat flour, eggs, and pure sugar cane sugar. While our cookies are dairy free our chocolate is not. So if lactose is a concern feel free to taste any of our flavored cookies, but please do not have the chocolate covered fortune cookies.
Q.
Can I get my custom
sayings done in other
languages? |
A.
Yes! You'll simply send
us camera ready copy or
artwork in the format
needed. If there are no
special symbols, no camera
ready art is necessary.
[Top] |