Order Information
Your
Personalized Fortune Cookies...In About A Week!
Ordering Options
Fancy Fortune Cookies offers 4 ordering options
- Online, Phone, Fax and Mail:
Online: Simply
click the "Put in Basket" button at
the desired item(s), and follow the instructions.
American Express, MasterCard, Visa, and Discover
are accepted online via our secure server.
Fax: Fill out &
fax the printer
friendly order form. Be sure to include
your American Express, Master Card, Visa, or Discover
number. Our fax number is 317-298-3690.
Mail: Fill out and mail
the printer
friendly order form. Personal checks and
American Express, Master Card, Visa, and Discover
are accepted. Please include an e-mail address
or phone number.
Phone: Questions about
ordering? Call us toll free at 888-776-6611 or
317-299-8900. Our hours are Monday thru Friday,
8:00 AM - 6:00 PM CST.
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IMPORTANT:
When mailing or faxing your
order you must
supply a fax number so you can
approve your fortunes before we begin production
(fax ideas - Kinko's, a friend, work, Office
Stores, etc.).
Orders
are processed
Monday-Friday, 8:30 a.m. to 5:30 p.m. EST.
Orders
placed on weekends or holidays will be processed
the next business day. Production time is
approximately 7 business days, plus 2-5
days for shipping.
Need
Speed? We offer a flexible five-day
QuickShip option to occomodate even the
most time-sensitive orders. Ask us for details.
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Multiple Flavors &
Special Requests
While we specialize in making near miracles
happen for you, there are some limitations. Orders
containing multiple flavors or other special requests
need to be evaluated on a case-by-case basis and
approved by our Production Manager. Because of
the equipment used and the variance in the number
of orders in house at any one time, certain orders
will require advance approval.
Customer Service
Customer Service is our specialty. We pride
ourselves on our friendly even "fun"
service. We don't want just a customer, we want
a friend! So we'll strive to meet your needs and
deadlines if it is at all possible. If we ever
do make a mistake (yes, we are human), we will
do whatever it takes to make it right.
Returns/Guarantee
We pride ourselves in carrying high quality items
and we are confident that you will be pleased
with your order. Nevertheless, rest assured that
you can return anything except personalized items
for any reason--or no reason. We want you to be
100% happy with the gourmet flavored fortune cookies
or unique favors your choose or we refuse to accept
your money!
If you need to return something, please send
an email to erin@fancyfortunecookies.com
or call us at 1-888-776-6611
within 7 days of receiving your order for authorization
on a return. We will accept authorized returns
within 7 days as long as the items are unused
and in the original packaging.
Click here for more
detailed information about our 100%
Satisfaction Guarantee
Payment At Time Of Order
Since Fancy Fortune Cookies are custom made all
orders must be paid when the order is placed.
(On orders over 50,000,
though, call us and ask about our volume plan)
Fancy Fortune Cookies accepts Visa, Mastercard,
Discover and American Express. Checks are cleared
through Check Care. If your check is less than
$1000.00 and approved by Check Care, then your
order will be processed instantly. Payment by
a check in excess of $1000.00 will delay your
order by the time it takes to clear your bank.
If you want to pay by check you can speed up
your order by using a cashier's or certified check.
The fastest way to receive your cookies is to
order with a company or personal credit card.
Turn Around Time
Processing of your order will take 7 days (excluding
Saturday and Sunday) from the time we receive
your signed and approved fortunes. When ordering
online, you are able to approve your fortunes
at the time you place your order. Add an extra
2 to 5 days for shipping time.
For example, if you:
- Place order on Monday at 2:30 p.m.
- Receive typset fortunes Tuesday at 10:30 a.m.
- Approve fortunes by 1:00 p.m. on Tuesday
(if not ordering online)
- 24-hour Rush order* will ship on Wednesday
- 48-hour Rush order* will ship on Thursday
- 5-day Quick Ship order* will ship on the following
Tuesday
- Standard order will ship on the second Monday
- Depending on selected shipping method, please
add 2-5 days for receipt of shipment
(See map below for shipping time estimates.)
* All Rush and Qyuick Ship orders will incur
additional fees. Call for details at 888-776-6611.
Shipping
Orders are shipped FedEx unless otherwise
requested. Call 888-776-6611 or 317-299-8900 for
pricing on next-day, second-day, or international
shipping. We are not responsible for any delays
caused by FedEx or the carrier of your choice.
Complete Fulfillment Service
Do you need your job fulfilled from start to finish?
Just tell us what you need, how you want it packed,
how you want it shipped, to what addresses and
we will do the rest!
All Custom Orders Typed Out
In order to ensure the accuracy of your custom
messages, all messages must be type out exactly
as you want them to look. Your satisfaction is
our greatest concern. We will typeset these for
your signed approval. The quicker you sign and
return your fortunes, the sooner we can begin
your custom order. When ordering online, you are
able to approve your fortunes at the time you
place your order.
Security
All order and credit card information is accepted
in a secure environment. Fancy Fortune Cookies
uses Secure Sockets Layer (SSL) encryption, widely
accepted as the most secure technology available.
We gladly accept phone and fax orders if you are
uncomfortable ordering online. We can be reached
toll free at 888-776-6611 or 317-299-8900 or fax
us at 317-298-3690.
Mail to:
Fancy Fortune Cookies
6247 Coffman Road
Indianapolis, IN 46268
NOTE: We
reserve the right not to do business with anyone
for any reason.
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