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Returns & Refunds
We stand behind our Complete Satisfaction Guarantee and if the product is different than how it is pictured or described on our site we will gladly refund your money. In addition if the personalized product is not the way you approved it we will refund your money without question. Takeout boxes and other non-custom/non-food items are subject to a restocking fee of 10%.
Customers will have 30 days after delivery to contact Fancy Fortune Cookies regarding a return. A refund will be credited to the original form of payment within 7 days.
Simply call our toll-free number 888.776.6611 or email us at info@Fancy Fortune Cookies.com.
All returns should be sent to:
Fancy Fortune Cookies
5124 E 65th Street
Indianapolis, IN 46220
After you have contacted us by phone or e-mail and received a return authorization code we will be happy to accept your return. Fancy Fortune Cookies will cover the cost of return shipping on any order that has been credited.
By Phone: toll free 888-776-6611 or 317-436-7690 press 0
Erin Fry, CEO
We're open Monday-Friday from 8:30 a.m.-5:30 p.m. Eastern